- We identify ourselves by name and department within National Enterprise Hub on answering the phone.
- All written communications from clients are acknowledged within 24 hours of receipt Monday – Friday.
- All such queries are responded to within 5 working days of receipt, if a full response is not possible, we will send an interim reply.
- Our website is user friendly and up-to-date.
- Plan and prepare.
- Contact and engage.
- Actively listen to issues and goals.
- Generate and agree actions.
- Conclude and exit.
- Follow through and review.
Mission Statement
National Enterprise Hub’s Mission
The mission of National Enterprise Hub is to accelerate the development of world-class Irish companies to achieve strong positions in global markets resulting in increased national and regional prosperity.
What is the Client Charter?
This Charter is a guide on the quality of our service delivery to you and sets out what EI will do for you, how we propose to do it and in what timescale.
What Can You Expect from National Enterprise Hub?
Communications
National Enterprise Hub will deal with your enquiry promptly and in a helpful, courteous and responsive manner by ensuring that:
The business hours of National Enterprise Hub’s head office in Dublin are 9.00am to 5.00pm, Monday – Friday.
Client Engagement
National Enterprise Hub has set down a defined process for engaging with you, our clients, to achieve effectiveness and efficiency in our business relationship with you. The process is summarised below:
Accessibility
We aim to ensure all of our sites, facilities and resources are fully accessible in line with the Disability Act 2005. For queries in relation to accessibility, please submit the Contact Us Form
Confidentiality
National Enterprise Hub has a statutory obligation of confidentiality to its clients and will not disclose this information except as required by law. In this Charter, we commit to treating all personal/business information in the strictest confidence.
Recourse Procedure
National Enterprise Hub is committed to providing a high-quality service to its customers. However, there may be occasions when problems arise, and you do not receive the service you expect.
Often an issue can be resolved quickly and easily by contacting the person with whom you have been dealing. You can do this in person, by telephone, email or by letter. If you would rather not deal with the member of staff concerned or if you are not sure who is responsible for the service about which you are complaining, you can directly contact the Secretary in writing.
Paula Maguire
Company Secretary
Enterprise Ireland
The Plaza
East Point Business Park
Dublin 3