An e-learning platform for Tourism and Hospitality businesses

Businesses looking for opportunities to develop the skills of their employees and improve overall efficiency. 

You might be eligible if you are a business in the Irish hospitality and tourism industry, such as:

• an accommodation provider (hotels, B&Bs, self-catering)
• a restaurant or cafe
• an activity providers (tours, attractions, adventure activities)
• a tourism-related businesses (transport, retail, cultural experiences, festival planning)
   

Eligibility is subject to terms and conditions.

• Access to a wide range of online courses and business resources relating to business development, employment compliance, people management, career and personal development. 
  Course content is developed by industry experts, designed to enhance capability building among managers, team leaders, supervisors and frontline staff.
• Topics available include:
  Leadership and Communications
  Digital Sales & Online Marketing
  B2C and B2B Sales & Marketing
  Operational Performance
  Fundamentals of Service Standards
  Customer Service
  HR and People Management
  Business Management and Finance (including revenue generation, sales, improved commercial performance, cost management, financial planning, management data reporting)
   

• Developing your business acumen and improving overall business efficiency through new learning in business processes, employee training and skills development.
• Improving staff selection, retention and career progression through staff induction training, upskilling, and development of management skills.
• Enhancing levels of customer service within your business
• Staying up to date with industry trends and employer obligations in relation to:
  HR and people management, 
  DE&I practices, 
  tourism trends & consumer insights
  International tourism markets
  social media marketing and social selling, 
  B2B and B2C sales, 
  digtial marketing, 
  business perfomance benchmarks, 
  climate action  and sustainability issues, 
  inclusive tourism and employment practices.